Spanish for Hospitality Staff
Spanish-speaking guests are among the highest-spending visitors to UK and European hotels, restaurants, and resorts. For hospitality workers — from front-of-house to spa to room service — confident Spanish means better guest experiences, better reviews, and better tips.
7-day free trial. No card required to start.
Why hospitality Spanish matters
Spain and Latin America generate significant visitor numbers to UK and European hospitality venues. Spanish-speaking guests often speak limited English and appreciate — visibly — any effort from staff to communicate in their language.
Even basic phrases at check-in, during service, or when handling a complaint can transform a difficult interaction. For managers and team leaders, stronger Spanish opens doors to roles across Spain, Mexico, and the Caribbean.
What level do hospitality workers need?
A2 is a practical working target for most front-of-house staff. At A2 you can:
- Handle standard check-in, check-out, and reservations
- Take food and drink orders and answer basic menu questions
- Explain facilities and services clearly
- Respond to complaints professionally and empathetically
- Understand what guests are asking, even when it's not scripted
Core Hospitality Vocabulary
The terms that come up every shift.
| Spanish | English |
|---|---|
| la recepción | reception / front desk |
| la habitación | room |
| la reserva | reservation / booking |
| el servicio de habitaciones | room service |
| la factura | bill / invoice |
| el huésped | guest |
| el cliente / la clienta | customer (m/f) |
| la carta / el menú | menu |
| el camarero / la camarera | waiter / waitress |
| el maitre | head waiter / maître d' |
| la propina | tip / gratuity |
| la queja / la reclamación | complaint |
| el turno | shift |
| el uniforme | uniform |
| la temporada alta / baja | high / low season |
| el alojamiento | accommodation |
Phrases by Situation
Organised by the actual scenarios hospitality staff face — not generic tourist dialogue.
Hotel check-in & reception
| ¿Tiene reserva? | Do you have a reservation? |
| ¿A qué nombre está la reserva? | What name is the reservation under? |
| Su habitación es la número… | Your room is number… |
| El desayuno se sirve de… a… | Breakfast is served from … to … |
| El check-out es a las doce del mediodía. | Check-out is at midday. |
| ¿Necesita ayuda con su equipaje? | Do you need help with your luggage? |
| El ascensor está al fondo del pasillo. | The lift is at the end of the corridor. |
| ¿Prefiere habitación doble o de matrimonio? | Do you prefer twin beds or a double? |
Restaurant & bar service
| ¿Tienen mesa reservada? | Do you have a table reserved? |
| ¿Para cuántas personas? | For how many people? |
| ¿Están listos para pedir? | Are you ready to order? |
| ¿Qué desean tomar? | What would you like? |
| ¿Tienen alguna alergia alimentaria? | Do you have any food allergies? |
| El plato del día es… | Today's special is… |
| ¿Cómo desea la carne? | How would you like your meat cooked? |
| ¿Desean ver la carta de postres? | Would you like to see the dessert menu? |
| ¿Todo bien con su comida? | Is everything okay with your meal? |
| La cuenta, ¿juntos o por separado? | The bill — together or separate? |
Spa, leisure & facilities
| La piscina está abierta de… a… | The pool is open from … to … |
| ¿Le gustaría reservar un tratamiento? | Would you like to book a treatment? |
| Necesita reservar con antelación. | You need to book in advance. |
| El gimnasio está disponible las 24 horas. | The gym is available 24 hours. |
| ¿Necesita toallas adicionales? | Do you need additional towels? |
Handling complaints
| Lo siento mucho. Le pido disculpas. | I'm very sorry. I apologise. |
| Voy a resolver esto enseguida. | I'll sort this out immediately. |
| ¿Le puedo ofrecer algo para compensar? | Can I offer you something to compensate? |
| Voy a llamar al responsable. | I'll call the manager. |
| ¿Está satisfecho/a con la solución? | Are you satisfied with the solution? |
Beyond the Script
Guests don't stay on script. The real skill is understanding unexpected questions, handling complaints gracefully, and communicating warmth — not just repeating memorised phrases. A structured A1–A2 course builds that ability. All five language skills, AI-graded speaking and writing practice, and a certificate when you complete each level.
€15.00/month after trial · or €180.00 lifetime